product Safety & Quality
foneGEAR is deeply committed to building exciting, high-quality products and providing excellent service to our customers, retailers, and marketing partners. Our goal is to provide our customers with excellent products, at an excellent value, with excellent customer service.
Product safety and quality control is crucial to the success of foneGEAR and to our customers' enjoyment of our products. foneGEAR has an extensive quality control processes, beginning with product and packaging design and culminating with sampling and inspections from our products at retail.
We pride ourselves on offering top-notch customer support. Our live, in-house customer service staff responds promptly to any customer need, and foneGEAR has instituted the following customer service programs for our customers:
- Live 877-FONEGEAR (877-366-3432) toll-free phone support 8 am-5 pm Eastern time, Monday-Friday. All messages left by customers on after-hours and on holidays are answered promptly on the next business day.
- cs@fonegear.com live email support. All emails are answered within 24-hours of receipt, or on the next business day if received after-hours.
- Lifetime warranty on all non-Bluetooth retail products, and prompt exchange of any defective merchandise.
- Customer service staff members that are empowered to make decisions that help our customers obtain quick and simple solutions.
If you have a question about the safety or quality of any foneGEAR product, please ask us. At foneGEAR, we believe our best customer is an informed customer.